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1. Information we collect
When you visit the site, request access, sign in, download materials, request support, or communicate with Sonic Vein, we may collect your name, email address, organization details, access timestamps, request logs, device identifiers, browser details, network information, and materials you submit.
When you use restricted services, we may also record account roles, login activity, audit logs, uploaded assets, and security-related events.
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2. How we use information
We use information to deliver services, authenticate access, operate licensing and support workflows, improve reliability, investigate incidents, maintain audit trails, and prevent abuse.
We may use aggregated and de-identified data for product planning, capacity management, and operational analysis without expanding the original personal-data purpose beyond reasonable expectations.
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3. Sharing and disclosure
We do not sell personal information to unrelated third parties. We may disclose information when required by law, necessary to protect system security, necessary to fulfill contractual obligations, or expressly authorized by you.
Necessary data may be processed by infrastructure, storage, email, logging, or security vendors only to the extent required to perform those services.
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4. Storage and security
We apply reasonable technical and organizational safeguards, including access control, audit logging, least privilege, backup, key handling, and patching practices.
No internet transmission or storage system can be absolutely secure, but we take commercially reasonable steps to reduce unauthorized access, disclosure, alteration, and loss.
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5. Your rights
Subject to applicable law, you may request access to, correction of, deletion of, restriction of processing for, or export of information relating to you, and may withdraw consent where it is the basis of processing.
To exercise these rights, contact hello@sonicvein.com and we will respond within a reasonable period.